My question/project is to find out from dialysis patients about their own experiences (good or bad) regarding ambulance transportation in order to look for ways to improve my own services to the dialysis community. So far, the two things I have implemented at my company is educating our medics about kidney disease and hemodialysis (fistula site location, condition, etc.) and Driver Training - Low forces driving, best/smoothest route, loading and unloading patients, etc.
I am genuinely interested in hearing from patients, family members, and social workers regarding any comments, complaints, or suggestions, they might have on what they think will make things better in terms of how they are treated, transported, and cared for throughout the transfer process, from the point of arrival, to return to residence.
I am also putting together a focus group to address these concerns and I'm looking for local dialysis patients who utilize medical transportation, family members, partners, and social workers to participate in my project. If anyone is interested and living in the Houston metropolitan area, I can be reached here or through my e-mail at email@example.com
I am hoping to have three representatives from each demographic group to include (patient, family support, and social worker) and want to begin immediately in January 2016, with meetings to occur once a month for six months. The content area I would like to suggest are: Dependability, Flexibility, Waiting Times, Routes, and Cost/Affordability.
Any help would be greatly appreciated and I promise you, nothing shall go unaddressed.